Is your NetID locked out?
Your NetID will be temporarily locked after multiple bad password attempts within a short period of time. The OTS Technology Support Desk can assist in investigating the source of NetID lockouts.
These self-help tools allow for management of your NetID, as well as other NetID services.
Students, faculty, staff members, retirees, faculty emeriti, and certain guests each use a NetID. Your valid NetID and password allows access to TU’s computing services.
Everyone with a TU NetID is required use Duo Multi-Factor Authentication when accessing TU systems, and you can enroll in and manage your Duo account here.
Activate a new NetID (first time users only).
Manage an existing NetID profile or enroll/manage Duo devices. Manage Duo advanced biometrics (like facial recognition) or security keys.
Change a password before it expires. Reset a forgotten or expired password with a one-time passcode or reset a password with existing security questions.
Retrieve a forgotten NetID username.
Need Help? Contact the OTS Technology Support Desk.
Access these how-to articles and other technology self-help resources in the TechHelp Knowledge Base. Some articles require a TU login to view.
Learn how to activate a new NetID, set up security questions and recovery info (first time), and change a password in the TechHelp knowledge base article. See how to manage your display name and pronouns.
See how to reset a forgotten or expired password with security questions or a one-time passcode, reset your current password before it expires, and update recovery info or security questions in the TechHelp knowledge base article.
Walk through how to activate, use and manage Duo, and generate Duo bypasscodes in the knowledge base article. Learn more about using Duo at TU.
See how to request a Server Admin or Student Test NetID or request/manage a Guest NetID.
For Server Admin NetID holders and campus IT staff: